Privacy Policy

1. Information We Collect

We collect the following information:

• Account data: email address, display name, username, and avatar image
• Payment data: processed by Stripe — we do not store your card details
• Fan data: name, email, message, and avatar when claiming a spot
• Usage data: pages visited, actions taken, device and browser info

2. How We Use Your Data

• Process payments and deliver rewards
• Display fan spots on creator walls
• Send transactional emails (receipts, reward delivery)
• Improve the platform and fix bugs
• Prevent fraud and abuse

3. Third-Party Services

We share data with the following services to operate Fanwall:

• Stripe — payment processing
• Supabase — database and authentication
• Cloudflare — hosting, file storage (R2), and content delivery

Each service has its own privacy policy. We do not sell your data to third parties.

4. Cookies & Local Storage

We use cookies and browser local storage to maintain your session and remember your preferences. We do not use third-party tracking cookies or advertising pixels.

We also run our own first-party analytics to count visits and see which links bring people here and which pages work. It sets two cookies (ml_vid and ml_sid), stores no IP addresses, and the data is never sold, shared or used for ads. In the UK and most countries it is on by default; tap "opt out" in the bar at the top of the page to switch it off. In the EU, EEA and Switzerland it only starts after you tap "ok". To opt out later, visit fanwall.me/?ml_ignore=true.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Transaction records are kept for legal and accounting purposes. You can request deletion of your account and personal data at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at support@fanwall.me

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and at rest. However, no method of transmission over the internet is 100% secure.

8. Children

Fanwall is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us.

9. Changes

We may update this policy from time to time. We will notify you of significant changes via email or a notice on the platform.

10. Contact

Questions about privacy? Reach us at support@fanwall.me